- Please allow up to 48 hours for all orders to process payment before shipping. This does not include weekends or national holidays.
- All orders are shipped via USPS (weight and zip code vary). Processing time can take 1-2 business days depending on your bank.
- Orders are not shipped until the payment process is complete.
- Please allow 3-5 business days from the date your order is shipped (not ordered) to receive your items.
- The Sanxuary is not responsible for packages lost/damaged/stolen in transit, incorrectly supplied addresses, unclaimed/refused packages, or lost/stolen packages marked "Delivered" by USPS.
- If your package falls under any of these categories, please contact USPS directly to file a claim at (800) 275-8777 as all packages are insured.
If you are not completely satisfied with your purchase, we will gladly issue you a store credit for your eligible items. If you are returning or exchanging an item, please review our policy and return your item(s) using our instructions below.
- Please email email@example.com before initiating a return to be provided with the return address.
- All items sent back for store credit are subject to full inspection upon delivery.
- Merchandise eligible for store credit may be returned within 14 days of delivery.
- Original shipping charges are non-refundable. Store credit is only permissible for items with tags attached that have not been worn, altered or washed.
- Upon receipt of the returned goods, The Sanxuary reserves the right to deny the return or exchange if it is not returned in a sellable condition deemed by The Sanxuary standards.
- Refunds will be processed for store credit within 14 business days of receipt. We will send an email confirmation that will include your store credit gift card, once your return has been processed.
- Exchanges are only accepted if your item was damaged/incorrect upon receipt.
- Email firstname.lastname@example.org within 6 hours of receiving the package with photo proof.
- Failure to do so will result in our inability to replace your item for the same purchase value. A $30 Restocking fee may be applicable.
All shipping cost are at the expense of the customer.
A tracking number for the returned package must be obtained by the customer in case the package is lost on its way back to The Sanxuary. Failure to do so may result in us not being able to process your return.
- Items purchased with a promotional code or on sale cannot be exchanged or returned at any time.
The Sanxuary reserves the right to deny a refund if the merchandise does not meet these requirements.